Reliability Report Sections & Content Format

If one or more of the below sections does not appear in the Reliability Report,
that means either that section does not apply or we do not have that information in our files.

Section Heading Specific Content Data What this Section is for
Issued on   BBB Reliability Reports are:
1) updated daily,
2) and always contain the most recent information in our files
General Information ID
Company Name(s)
Company Address
Map Location
Original Business Start Date
Type of Entity
Principal
Number of Employees
Phone Number
Fax Number
Email Address
BBB Membership Status
Date Joined BBB
Type of Business
Web Address
 Basic background about the company
BBB Membership Status   Indicates whether the company:
1) is a member
2) or if the company has had its BBB membership terminated and why
Program Participation   Indicates if a BBB Member company participates in a dispute resolution
(arbitration or informal dispute resolution) program administered by the BBB
Nature of Business   Description of what the Company Does
Customer Experience Complaint Tables
Compliment Tables		 Satisfactory or Unsatisfactory record
If unsatisfactory why
Complaint Tables
1) By resolution
2) By nature of dispute
3) Average number of days for the company to respond, to the BBB, regarding a complaint
4) By comparison to other companies in the same industry
Compliment Tables
1) By experience level
2) By nature of compliment
Licensing Information   If the company is in an industry that may require licensing,
a link is (links are) provided to the appropriate licensing agency (agencies)
Additional Addresses and
Telephone Numbers		   Listing of company's other addresses and phone numbers
Advertising Review   Details if company substantiates, or fails to substantiate or modify, a BBB advertising challenge.
Government Actions   Details of  any known actions taken by local, state or federal government relevant to the business' marketplace dealings with the public  Only government civil and criminal actions are reported.  Private civil actions, such as small claims court findings or private product liability, stockholder or similar suits are not included in Bureau reports.
Additional File Information Misuse of BBB Name
Bankruptcy
Out of Business
Mail Returned		 --Details regarding a company not using the BBB copyrighted name or logo in accordance with BBB policy
--Details regarding a company in bankruptcy
--Details regarding a company our of business
--Details regarding mail returned by the U.S. post office to the BBB
Industry Tips   BBB tips, advice and counseling information to assist you before you buy