Check Out a Company-Reliability
Report Search Form Instructions
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Table of Contents
What is a Reliability Report?
General Instructions
BBB Members Only
Company Name
City
State
Zip Code
Type of Business
Company ID
Phone Number
The Company is not in the Database
Information on companies including location, phone and fax numbers, principals,
date established, year incorporated, products
and services, contact for questions, refund & exchange policy, BBB complaint
history, government actions, BBB identified pattern of complaints, BBB Satisfactory or Unsatisfactory business performance record.
The BBB issues Reliability Reports on Members and Non-Members.
Click here to view the Reliability Report sections
and content format.
BBB's maintain files on many companies in their service area. A BBB report can help you
determine if a company you are considering doing business with has a
satisfactory record with
the BBB. These reports will tell you how long the company has been in business,
what the BBB files show about
complaint patterns, and whether the company is pre-committed to a dispute
resolution program. If the company is a member of the BBB, the report will
indicate that fact. The report will also note if the company has been the
subject of any enforcement actions taken by a government agency such as the Federal
Trade Commission, U.S.
Postal Inspection Service, State Attorney General, etc. The report may also
contain general information about the nature of the company's business. The
report usually covers activity for the past three years.
The BBB reports on all companies that have
generated sufficient inquiry or complaint activity, whether or not they are
members of the BBB. If the Bureau does not have a report, it usually means the
firm is new, or has not generated previous activity, or has not been the subject
of any complaints.
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General Instructions
- This is a very powerful, easy to use, super fast search program. Based on the search criteria that you enter, a search will be
performed on our database of over 80,000 companies located in Eastern Massachusetts, Maine and Vermont.
- BBB Reliability Reports are updated on this site on the World Wide Web on a daily basis.
- You may type in upper or lower case. The search program is not case sensitive. You can use all lowercase characters, upper case characters or a combination of lowercase and uppercase.
- The more data you enter the shorter your search results will be.
- The less data you enter the more listings you will have available to browse through.
- You must enter data in at least one search field.
- You may select how you would like your search results sorted by selecting from one of the
four options provided.
- You may combine search fields.
Examples
Company Name = Auto
City = Sudbury
State = MA
(This search will give you all companies located in Sudbury, MA with the word Auto in any part of the company name.)
Members only button is checked
Classification = Automobile Dealers-New Cars
State = MA
(This search will give you all Member companies located in Massachusetts doing business as a New Car Dealer.)
Phone = 617-426-9000
(This search will give you the company that has 617-426-9000 as its primary telephone number.)
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- By checking this box your search will look up Better Business Bureau Members only.
- You can get a membership roster by checking the BBB
Members Only box.
- You can get a specific membership roster by checking the BBB
Members Only box and combine your search with another field like; Classification or Zip Code.
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- Enter in all or part of the company name.
- You may enter in any word from the company name. If you were looking for the Better Business Bureau you could enter
Better or Business or Bureau. All three words will find the Better Business Bureau.
- By selecting the least common word in the company name your search results will contain a shorter list and
therefore make it easier for you to locate the company.
- You may enter more than one word.
- You may enter the full company name. Your search results list will be shorter. However, if you do, it must be an exact match. If the company uses Ltd. and you enter Limited the company will not be found.
- If you enter the full company name and it can not be found, eliminate some of the characters, it may be spelled differently or may not contain, Inc. or Ltd.
- You may enter part of the company name.
- You must enter at least 3 characters.
You do not need to know the corporate name for the company. The BBB database contains all of the most common names that the company uses.
Examples
Better Business Bureau
better business bureau
Better Business
better business
Better
better
Business Bureau
business bureau
Business
business
Bureau
bureau
Bett
bett
Bure
Bure
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- Each company has only one city that you can search for. {business address city} (The company may have a
separate mailing address city)
- Enter the city you looking for.
- You must enter a least 2 characters.
- You may enter more than one word.
Examples
Boston
bos
Bos
Marlboro
Marl
Brockton
portland
Portland
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- This is the state where the company is located. {business address state}
(The company may have a
separate mailing address state.)
- Select the 2 digit state you looking for.
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- This is the zip code where the company is located. {business address zip code}
(The company may have a
separate mailing address zip code.)
- Each company has only one zip code that you can search for.
- Enter the 5 digit state you looking for.
- You must enter at least 2 characters.
Examples
Zip Code = 02116
Zip Code = 0211
Zip Code = 01776
Zip Code = 0177
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- Each company is assigned up to six type of business classifications from a
database of 3,000 classifications.
- The types of business are similar to the Verizon Boston Yellow Pages.
- By selecting the Find Type of Business
link you can search and select the type of business listing to use.
- Easy instructions are provided.
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- This is primarily for Better Business Bureau staff.
- If you know the company id number you may enter it.
- Do not enter data into any other search fields.
- Enter the 1 to 5 digit number.
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- This is the primary public phone number for the company only. This program does not search other public phone numbers for the company or for other locations.
- Each company has only one public phone number that you can search for.
- Enter the 12 character phone number for the company.
- You must enter at least 7 characters.
- You must enter the area code.
- You must enter the dashes. xxx-xxx-xxxx
Area Codes
| 207 | Maine |
| 508 | Massachusetts |
| 617 | Massachusetts |
| 802 | Vermont |
Examples
Phone number = 617-426-9000
Phone number = 617-426-900
Phone number = 617-426-90
Phone number = 617-426-9
Phone number = 617-426-
Phone number = 617-426
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- If the company is not in the database please select the appropriate link and fully complete the form provided.
- Please remember, that we only provide Reliability Reports on companies located in Eastern Massachusetts, Maine & Vermont. For information on a company located in another area, please check the
National Directory of Better Business Bureaus.
- We do not have information on this company. We have not had frequent inquiries or other reason to develop information. As a matter of policy, the Better Business Bureau
does not endorse any product, service or company.
- However, we would like to develop information on this company. Please fill in the form fully and check back in a few weeks to view this company's report.
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